FAQ

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If you have any questions or concerns that require immediate assistance, you can click the button below to contact us, or click the button below to view all of our products.

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Orders

1. When we can do the order?

Our workshop operates daily from 10am to 8pm including public holidays (subject to availability). You can select any date for your pre-order. However, if the date cannot be selected on the calendar, it means we’re fully booked on that day.

2. How to make an order online?

Step 1: Pick your favorite bouquet or item “Add to cart”

Step 2: “Pick a date”, Write your “Message” & Fill in the “Delivery details” OR Click “Continue Shopping” to continue add other products into the cart

Step 3: Select your Delivery Area “Ipoh Area” or “Other Area”

Step 4: Complete Payment

3. May I customize my bouquet designs with my favorite flowers?

Yes, you can! Just send us a message through WhatsApp of your thoughts and ideas and we will discuss from there whether we are able to fulfill your needs. You can basically customize the entire bouquet from flowers to wrapping papers and even the design of the bouquet that are available at our workshop.

4. When is the delivery time if I order a bouquet?

There will be 2 time slots for delivery:

Morning session from 9am to 1pm,
Evening session from 2pm to 5pm.

Same day delivery is available to order BEFORE 4PM. But you can whatapps us at https://wa.me/60199539289 if you need the bouquet after the cut off time.

Self-Pick up is available from our workshop during our operation time.

Payment

1. What is the payment option?

We accept all major credit cards (Visa & Mastercard) for payment. Other payment option is online bank transfer through Maybank/ Paypal upon request through Whatsapp.

2. What should I do when my credit card payment is failed?

Please contact/Whatsapp us https://wa.me/60199539289 to check the order status and payment.

3. If there is no one to receive bouquet when we reach to the delivery address?

Re-deliveries Please note that for re-deliveries in circumstances such as one listed below, will be charged at RM30.

As such, we advice customers to include a location in the “Nominate a Safe Place for Flowers” box during checkout to prevent unnecessary charges.

1. Wrong delivery address
2. Invalid delivery address
3. Recipient is not home, and both the buyer and recipient are uncontactable for more than 10 mins, without any prior special delivery instructions given.

Delivery

1. Standard Time Delivery

There are two delivery session.

Tuesday – Saturday 9am-5pm

Sunday 9am-1pm

Public Holiday( based on Appoiment availability)

We arrange our delivery for you within the time frame that you choose. While we do the utmost best, we can to deliver your flowers on time, unfortunately there are still things we can’t control like extreme weather, heavy traffic jam on road which might delay our delivery time. We will do absolutely everything we can to solve this problem when this occurs and appreciate your patience and understanding during these times.

2. Specific Time Delivery

There will be extra charges for specific time which is to be delivered before 9:00am and after 5pm. So, make sure to place your order online with your preferred date and pin-point time precisely. Please allow a 30 to 60 minutes grace period due to potential unforeseen traffic or weather circumstances.

Self Collection

1. Free-of-Charge？

Yes. Free-of-Charge.

Make your order online & collect your item during your selected date & time slot.

Our time slots are: